The present research contributes to the understanding of channel choices for interpersonal communication by connecting the buffer effect of channels with the impression management model and adding the influence of interpersonal closeness. The assumed shift from self-presentational to relational goals and the corresponding use of the buffer effects of channels might also help to explain daily-life conflicts like the one with which we introduced this article. The cited soccer player would have expected a different way of being informed of his dismissal
but his coach preferred a channel that allowed him to formulate his message upfront and shield himself from an unpleasant reaction. He might have acted otherwise if he had felt closer to his former employee. If the player
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