In the accommodations market, Airbnb appears to have a significant advantage over its competitors as it relates to regulations affecting the operations of its business.

Read “Case 2: Airbnb in 2018” in your Connect textbook.

In the accommodations market, Airbnb appears to have a significant advantage over its competitors as it relates to regulations affecting the operations of its business.

Develop a business strategy that will allow Airbnb to meet local, state, and international regulatory requirements and motivate individuals to benefit from participating in this space of the accommodations market. Address the following questions:

    • How can Airbnb ensure the ethical treatment of consumers?
    • Should there be a separate strategy for the international component of their business model?

Submit your assignment.

 

USEFUL NOTES FOR:
How can Airbnb ensure the ethical treatment of consumers?

Introduction

Airbnb is a company with a mission: to disrupt the hospitality industry and make traveling more affordable. We believe that by creating more affordable spaces for people to stay, we can improve the lives of all who travel. This includes hosts and guests alike. We want our community to be respectful of each other, regardless of race, religion or gender identity.

We have a company value that says, “Be a host”

You can be sure that we will do everything we can to ensure the ethical treatment of our hosts, guests and those we work with.

Airbnb is a community-based company. We have a company value that says, “Be a host.” Our vision is to connect people around the world through innovative technology so they can make meaningful connections that last forever. We’re also growing fast—in 2017 alone we grew from 2 million listings worldwide to 3 million!

That’s why when an individual or group of individuals says or does something racist, sexist, or otherwise discriminatory, that is not an Airbnb experience.

That’s why when an individual or group of individuals says or does something racist, sexist, or otherwise discriminatory, that is not an Airbnb experience.

Airbnb is a platform for people to share their homes with others and make some extra money on the side. We do not tolerate discrimination in any form—whether it be based on race or gender identity; sexual orientation; religion (or lack thereof); physical ability; age; nationality status; marital/civil union status; family status (including domestic violence).

It’s important that we distinguish between deeply held views or beliefs and acts of discrimination based on those views.

Discrimination is a choice, not an innate characteristic. People can choose to treat others differently based on race or gender identity; they simply don’t have to believe that they are doing so. Similarly, people who believe that transgender people shouldn’t be allowed to use public bathrooms may still choose not to discriminate against them on Airbnb.

Discrimination is not just about race or gender identity; it can also be based on other factors such as disability and sexual orientation (including LGBTQIA+). This means that Airbnb should monitor its platform for both overt and subtle discriminatory statements made by hosts and guests alike—whether in written reviews or private messages—and remove any content from the platform which violates our Community Guidelines.*

If a potential guest has expressed views that someone in our community finds offensive or discriminatory, the host should not accept that booking.

If a potential guest has expressed views that someone in our community finds offensive or discriminatory, the host should not accept that booking.

Airbnb is a community of people who are respectful and kind to each other. We believe in tolerance, diversity, and inclusion for all people around the world. We also know that many hosts share similar beliefs as theirs—it’s not about race or religion—but we also understand how important it is for Airbnb to have policies that apply equally regardless of what happens within your own home or apartment building.

In some cases, hosts may be allowed to not leave their home, but this is subject to certain conditions.

In some cases, hosts may be allowed to not leave their home, but this is subject to certain conditions. For example, a host could cancel a reservation if they feel uncomfortable with the guest or if they believe that the guest will be disrespectful or rude. All hosts must also respect each other and treat one another as equals during the stay at their homes.

We believe we can’t address the challenges facing our community by ourselves.

We believe that Airbnb can’t address the ethical challenges facing our community by ourselves. That’s why we are working with other companies to create a more diverse and inclusive workplace, improve the lives of people in our community, and make the world a better place.

We know that one of the most important aspects of creating an ethical business is creating an environment where everyone has equal opportunity to succeed. This means giving everyone access to resources needed for success regardless of their background or experience level—and making sure those opportunities come through fair hiring practices that include candidates from underrepresented groups like women or people of color who may not otherwise have had much exposure within tech industries before they joined Airbnb (or any other company).

We want to play our part in supporting progress towards equality for all people, particularly people of colour and other underrepresented groups.

We want to play our part in supporting progress towards equality for all people, particularly people of colour and other underrepresented groups. As an industry leader in providing home sharing services, Airbnb has a strong commitment to diversity and inclusion. To that end we are working with local governments to create laws that support the rights of all people.

We also believe it is important for us as an industry leader in providing home sharing services to be committed towards supporting the rights of all people, including those who belong to underrepresented groups such as women, ethnic minorities or LGBTI+.

Our outreach efforts include everything from funding scholarships to working with local governments to create new laws.

Our outreach efforts include everything from funding scholarships to working with local governments to create new laws. Our goal is to ensure that consumers are treated ethically, have access to affordable housing, and have safe neighborhoods. We also want you to know that Airbnb is committed to helping hosts who need extra support through our Trust & Safety program.

Conclusion

We’re committed to doing everything we can to help our community become more inclusive, welcoming places for all people regardless of race, religion or gender identity. We want to make sure that everyone feels safe and comfortable in their host’s home; that includes providing guests with access to the same services as other Airbnb hosts (such as listing fees) or providing extra security or assistance if needed. The best way for us all to move forward as a company is by continuing to listen and learn from each other so together we can create change within ourselves and our communities.

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