project coordinator

SET PC Writing Assessment


As a Project Coordinator for the Special Education Translations Division (SETD) you are faced with a myriad of situations that require clear and concise communications with your clients and providersBelow you will find 3 scenarios that require immediate responses.  Please take a moment to read through each of them and ask any questions before you beginyour assessment.  

You must submit before 5:00 PM today, (February 02,2022).  

Situation # 1

While monitoring the general SETD inbox you came across a complaint from (a very upset) Mr. Saimir Kraja at PS 79 about receiving the wrong translated document. He received his document in Spanish when it should have been Chinese.  

Write an email apologizing for the error and provide him with a solution within 2 days. Provide contact information as part of your signature where you might be reached in the case, they have additional questions or concerns.  



Situation # 2

Lingualinx, our translation vendor is three weeks behind on sending 150 translated documents back for you to process and deliver to clients.

Write an email to the account manager, Mr. Syed Rayees,inquiring about the status for the past due batch of documents.  This severe delay may lead to legal issues for the Department of Education.  Make sure you mention this in your communications.



Situation # 3

A time sensitive translation request is delayed due to technical difficulties. Technical issues will be resolved in one day and an additional day will be required to complete the translation process.  

Write an email to the requestor, Ms. Gar Yan Yeung, explaining the reasons for the delay and offer a potential delivery date and time.

 Please answer each situation separately thank you  see attachment 

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